Reading the Customer Satisfaction Survey

The Q1 customer satisfaction survey came in with a Net Promoter Score of 41, up 4 points year over year but flat quarter over quarter.

Positive themes: responsive support, reliable core product, and transparent billing. Negative themes clustered around onboarding complexity and limited integrations.

The product team will prioritize two integrations this quarter. Support is drafting a streamlined setup wizard for new accounts.

Marketing plans to highlight the NPS gain in the next investor deck — a quiet but real signal that retention investments are compounding in the right direction.